Refund Policy

Last Updated: February 1, 2026

1. Overview

At Max Tech Solution Ltd, we strive to provide exceptional recruitment services. This Refund Policy outlines the circumstances under which refunds may be issued for our services.

2. Service Packages

2.1 One-Time Service Packages

All packages (Starter, Professional, Business) are charged as a single one-time fee. There are no recurring charges or subscriptions. Refund terms:

• Full refund available within 7 days of purchase if no services have been initiated (no job postings made, no candidates contacted)
• No refund once service delivery has commenced
• No partial or pro-rata refunds — each package is a one-time, non-recurring payment
• Service is delivered within the stated timeframe: Starter within 14 days, Professional within 21 days, Business within 30 days

2.2 Enterprise Package

For our custom Enterprise packages:

• Refund terms are negotiated on a case-by-case basis
• Specific refund provisions will be outlined in your service agreement
• Early termination fees may apply

3. Candidate Guarantee

Our packages include candidate guarantees as follows:

• Starter Package: 30-day guarantee
• Professional Package: 60-day guarantee
• Business Package: 90-day guarantee
• Enterprise Package: 120-day guarantee

3.1 Guarantee Terms

If a placed candidate leaves within the guarantee period:

• We will provide a replacement candidate at no additional fee
• OR issue a pro-rata refund based on time worked
• Guarantee applies only if the candidate resignation was voluntary
• Does not apply to termination for gross misconduct or redundancy

4. Job Posting Credits

For individual job posting credits:

• Credits are non-refundable once purchased
• Unused credits expire 12 months from purchase date
• Credits are non-transferable

5. Refund Exclusions

Refunds will NOT be issued in the following circumstances:

• Services have been partially or fully delivered
• Client provided inaccurate or incomplete information
• Client rejected suitable candidates without valid reason
• Client changed job requirements after search commenced
• External factors beyond our control (market conditions, client business changes)
• Failure to respond to candidate submissions within agreed timeframes

6. Requesting a Refund

To request a refund:

1. Contact us at [email protected] with your account details
2. Provide your order/invoice number
3. Explain the reason for your refund request
4. Include any supporting documentation

We will respond to refund requests within 5 business days.

7. Refund Processing

Approved refunds will be processed as follows:

• Refunds issued to original payment method
• Processing time: 5-10 business days
• Bank processing may take additional 5-7 business days
• You will receive email confirmation when refund is processed

8. Partial Refunds

Partial refunds may be issued in cases where:

• Services were partially delivered
• Candidate worked for a portion of guarantee period
• Mutual agreement reached between parties

Partial refund amounts will be calculated on a case-by-case basis.

9. Disputes

If you are not satisfied with our refund decision:

• You may escalate the matter in writing to our management team
• We will review your case within 10 business days
• If resolution cannot be reached, mediation may be pursued

10. Chargebacks

We encourage clients to contact us directly before initiating a chargeback. Chargebacks may result in:

• Suspension of account and services
• Legal action to recover costs
• Blacklisting from future services

11. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website with an updated revision date. Your continued use of our services constitutes acceptance of any changes.

12. Contact Information

For questions about our Refund Policy or to request a refund, please contact:

Max Tech Solution Ltd
1 Grafton Way
London, United Kingdom
WC1E 6JN
Email: [email protected]