Last Updated: February 1, 2026
1. Service Delivery Overview
This Fulfillment Policy outlines how Max Tech Solution Ltd delivers our recruitment services to clients and candidates. We are committed to providing timely, professional, and effective recruitment solutions.
All paid packages (Starter, Professional, Business) are charged as a one-time service fee. Full service is delivered within the maximum timeframe stated on each package: Starter within 14 days, Professional within 21 days, Business within 30 days.
2. Client Service Fulfillment
2.1 Initial Consultation
Upon purchase of any service package:
- Initial consultation scheduled within 2 business days
- Account manager assigned (Professional, Business, and Enterprise packages)
- Detailed requirements gathering session conducted
- Service timeline and milestones established
2.2 Job Posting Activation
For job posting services:
- Job postings activated within 24 hours of submission
- Postings remain active for 30 days (or as specified in package)
- Option to extend or renew postings
- Automatic notifications for applications received
2.3 Candidate Search Timeline
Our typical candidate search and submission timeline:
- Days 1-3: Job analysis and search strategy development
- Days 4-10: Active candidate sourcing and screening
- Days 11-14: First batch of qualified candidates submitted
- Ongoing: Continuous search until position is filled or service period ends
3. Talent Acquisition Services
For our Talent Acquisition service:
- Detailed job description review and optimization within 2 business days
- Initial candidate screening and assessment within 7 business days
- Shortlist of qualified candidates presented within 14 business days
- Ongoing support throughout interview and hiring process
4. Executive Search Services
Our Executive Search service delivery includes:
- In-depth consultation and search strategy development (Week 1)
- Market mapping and candidate identification (Weeks 2-4)
- Candidate approach and initial interviews (Weeks 4-6)
- Shortlist presentation and client interviews (Weeks 6-8)
- Offer negotiation and onboarding support (Weeks 8-10)
5. RPO Services
Recruitment Process Outsourcing fulfillment:
- Dedicated team assigned within 5 business days
- Process audit and optimization plan within 2 weeks
- Full RPO implementation within 4 weeks
- Ongoing service delivery as per agreed SLAs
6. Temporary Staffing
For temporary staffing requirements:
- Urgent requests: Candidates presented within 24-48 hours
- Standard requests: Candidates presented within 3-5 business days
- Specialized roles: Candidates presented within 7-10 business days
- Immediate placement support and onboarding coordination
7. Contract Recruitment
Contract recruitment service delivery:
- Contract requirements analysis within 2 business days
- Candidate search and screening within 5-7 business days
- Shortlist presentation within 10 business days
- Contract negotiation and placement support
8. Communication Standards
We maintain the following communication standards:
- Email Responses: Within 4 business hours
- Phone Calls: Returned within 2 business hours
- Weekly Updates: For active searches (Professional and above)
- Monthly Reports: Detailed performance metrics (Business and Enterprise)
9. Candidate Screening Process
All candidates undergo the following screening:
- CV/Resume review and verification
- Initial telephone or video screening
- Skills assessment (where applicable)
- Reference checks (minimum 2 references)
- Background verification (as required)
- Right to work verification
10. Client Responsibilities
To ensure timely service delivery, clients must:
- Provide complete and accurate job specifications
- Respond to candidate submissions within 5 business days
- Schedule interviews within 7 business days of candidate acceptance
- Provide feedback on rejected candidates
- Notify us of any changes to requirements promptly
11. Service Delays
Service delivery may be delayed due to:
- Incomplete or unclear job requirements
- Client delays in responding to submissions or providing feedback
- Market scarcity for highly specialized roles
- Changes to job requirements during search process
- Public holidays and business closures
We will communicate any anticipated delays promptly and work to minimize impact.
12. Quality Assurance
We ensure quality through:
- Rigorous candidate screening and vetting
- Regular client feedback and satisfaction surveys
- Continuous process improvement
- Compliance with industry best practices
- Regular team training and development
13. Service Completion
A recruitment assignment is considered complete when:
- Candidate accepts job offer
- Candidate successfully starts employment
- All pre-employment checks are completed
- Client confirms satisfaction with placement
14. Post-Placement Support
After successful placement, we provide:
- Regular check-ins during guarantee period
- Support for any onboarding issues
- Replacement service if guarantee period applies
- Ongoing account management
15. Contact Us
For questions about service delivery or to discuss your requirements:
Max Tech Solution Ltd
1 Grafton Way
London, United Kingdom
WC1E 6JN
Email: [email protected]